Refund policy
Returns & Exchanges
We offer a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return.
Return eligibility
To qualify for a return, your item must be unused, uninstalled, and in the same condition you received it, with its original packaging, accessories, and any attached tags. You must also provide your order number or proof of purchase.
Items showing signs of use, installation, modification, or damage caused after delivery are not eligible for change-of-mind returns.
How to request a return
Email mdrnautoaccessories@gmail.com with your order number, the item you wish to return, and the reason for your return.
If approved, we will provide the return address and shipping instructions. Please ship your return within 14 calendar days of approval.
Do not send items back without approval or to the address printed on the original shipping package. Unauthorized returns will not be accepted.
Return shipping
Customers are responsible for return shipping costs for change-of-mind returns, including ordering the wrong size, style, or vehicle compatibility when the product listing accurately described the item.
We recommend using a tracked shipping service and keeping your shipping receipt.
If we confirm that your item arrived damaged, defective, or incorrect, we will cover any required return shipping costs.
Original shipping charges are non-refundable for change-of-mind returns, except where required by law.
Damaged, defective, or incorrect items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact mdrnautoaccessories@gmail.com as soon as possible with your order number and clear photos of the item and packaging.
We will review the issue and arrange an appropriate replacement, refund, or other resolution. Do not return the item until you receive instructions.
The change-of-mind return restrictions do not limit any rights you may have for defective or misdescribed products under applicable law.
Non-returnable items
The following items are not eligible for change-of-mind returns:
- Gift cards.
- Custom or personalized products.
- Items clearly marked Final Sale before purchase.
- Used, installed, or modified items.
Discounted items remain eligible unless explicitly marked Final Sale. These exclusions do not affect rights relating to damaged, defective, or incorrect items.
Exchanges
We do not offer direct exchanges. To request a different item, follow the return process above and place a separate order for the replacement. Return approval does not reserve inventory.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact mdrnautoaccessories@gmail.com.
Contact
For return, exchange, or refund questions, email mdrnautoaccessories@gmail.com.
Nothing in this policy limits your rights under applicable consumer protection laws.